Our customer service philosophy is simple: Develop and manufacture the best possible products at the best possible price, while providing a supply-and-distribution chain that allows our customers to operate at optimum efficiency and ease. To achieve these ends, we offer full-service project and supply-chain management platforms consisting of:
- Cost-containment/Quality-Enhancement Programs, including APQP
- Inventory on Consignment
- Just-in-time Inventory Delivery
- Local Warehousing
- Global Transportation and Distribution Chain
APQP
APQP stands for Advanced Product Quality Planning, a structured method we apply to define and execute the actions necessary to ensure that every product we produce satisfies our customers completely. APQP utilizes a multidisciplinary team approach to facilitate communication between all personnel and activities involved in five critical phases of product development and manufacturing: project definition, tool design and development, process design and development, validation and, ultimately, production. An APQP cross-functional team meets and works together to ensure that all required steps are completed on time and at acceptable cost and quality levels. All relevant groups are represented, including:
- Product Development Engineering (responsible for project management)
- Design Engineering
- Quality
- Sales
- Materials/Purchasing
- Manufacturing
- Tooling
- Cost Accounting/Methods Engineering
- Suppliers and Customers (as appropriate)
APQP is the means by which MICRO substantiates the commitment it readily makes to every customer: to deliver new products that are on time, on budget, and at or beyond the quality levels our customers expect.
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